Resume
Technical Program Manager | Saas Delivery | Enterprise Transformation | Agile Execution
Open to Global Opportunities
Professional Summary
Technical Program Manager with 6+ years of experience leading enterprise SaaS delivery, Agile program execution, and cloud-enabled transformation initiatives across global markets including India, USA, UK, Singapore, and Canada. Experienced managing cross-functional teams across Engineering, QA, Product, UX, Operations, and Customer Success functions to deliver scalable CMS, LMS, and enterprise platform initiatives. Skilled in Agile governance, stakeholder alignment, workflow automation, release coordination, risk management, and enterprise onboarding programs. Proven track record of improving delivery efficiency, recovering delayed programs, and driving scalable execution frameworks across distributed teams. Key achievements include recovering a 1.5-year delayed SaaS initiative within 45 days, leading 70+ enterprise CMS deployments under Google News Initiative programs, and managing cross-functional delivery operations across enterprise SaaS environments.
Tools & Technologies : Jira, Confluence, AWS, Shopify, WordPress, Asana, Trello, Freshdesk, Cloudflare, Salesforce, Smartsheet, Lucidchart
Contact Information
- Hyderabad, TG, India
- royreema1997@gmail.com
- +91 9210481163
- linkedin.com/in/iamreemaroy
Core Competencies
Education
Master’s in Public Administration
2017 - 2019
Indira Gandhi National Open University - IGNOU
Bachelor of Arts
2014 - 2017
University of Delhi
Professional Experience
Technical Project Manager
November 2025 – Present
Enfec Solutions
- Leading end-to-end Agile delivery of SaaS-based LMS platforms supporting live instructor-led learning ecosystems
- Revived a 1.5-year delayed SaaS initiative within 45 days through governance restructuring, sprint optimization, and stakeholder alignment
- Managing cross-functional teams across Engineering, UX, QA, Content, and Operations to accelerate delivery execution and go-live readiness
- Established Agile governance frameworks including sprint planning, retrospectives, dependency management, and release coordination
- Improved sprint predictability and reduced delivery bottlenecks through structured execution tracking and stakeholder communication
- Driving risk mitigation, execution accountability, and cross-functional collaboration across enterprise platform initiatives
Senior Manager
June 2025 - October 2025
BlinkCMS Corp Pvt Ltd (Previously Hocalwire Labs Pvt Ltd)
- Led SaaS delivery and enterprise onboarding initiatives for headless CMS platforms across publishing and ecommerce sectors
- Managed client delivery lifecycle from onboarding to go-live while coordinating with Product, Engineering, and Customer Success teams
- Collaborated with product stakeholders on roadmap planning, feature enhancement, and platform adoption initiatives
- Contributed to enterprise outreach growth through scalable solution delivery and operational optimization practices
Senior Manager – Technical Support
April 2020 - May 2025
Hocalwire Labs Pvt Ltd
- Directed enterprise SaaS implementation and onboarding initiatives across digital publishing and media platforms
- Led cross-functional teams of 30+ members to improve delivery governance, operational scalability, and customer success outcomes
- Spearheaded Google News Initiative (GNI) implementation programs including 70+ enterprise CMS deployments and onboarding initiatives
- Collaborated with engineering and infrastructure teams on AWS CloudFront, S3, CDN optimization, and cloud-hosted platform operations
- Standardized onboarding workflows, operational governance frameworks, and implementation processes across enterprise delivery programs
- Partnered with leading media organizations including Deccan Chronicle, LiveLaw, BoomLive, and NewsTrack on digital transformation initiatives
- Improved workflow visibility and delivery execution through automation and scalable operational practices
Project Delivery Executive
October 2019 – March 2020
Emotion Digital
- Improved seller onboarding workflows by 30%, enhancing digital revenue streams
- Delivered training on WebERP systems and eCommerce back-end platforms to internal teams
Project Lead
April 2018 – October 2019
Suntec Web Services Pvt Ltd
- Led CRM optimization for UK clients, cutting support response time by 60%
- Designed and implemented data dashboards to support proactive decision-making
Certifications
Career Essentials in Project Management | Microsoft and LinkedIn
2025 | Credentials